Degraded performance on card payments

Major incident Card payments
2026-10-02 11:45 BST · 13 minutes

Updates

Resolved

Card payments are back to normal. The issue has been resolved and all services are operating as expected. We apologise for the inconvenience.

October 2, 2026 · 11:56 BST
Issue

Some customers may have their card payments declined, even when they have sufficient funds in their account.

Our team is investigating and working to restore normal service as a priority.

October 2, 2026 · 11:45 BST

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